Shipping & Returns
Everything you need to know about our shipping and return policies
Shipping Information
Shipping Rates: Flat rate of PKR 250 for orders under PKR 10,000
Free Shipping: Available on all orders over PKR 10,000
Processing Time: Orders are processed on the same Day
Delivery Estimate: 5-7 business days depending on location
Delivery Times
Major cities: 5-7 business days (Karachi, Lahore, Islamabad, Rawalpindi)
Near Shop Areas : 1-2 business days
Remote Locations: 7-10 business days
Returns Policy
Return Period: 7 days from delivery date
Condition: Items must be unused, in original packaging with all tags attached
Return Process: Contact customer service to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective.
Exchanges
Size & Color: We accept exchanges for different sizes or colors within 7 days
Defective Items: Defective products will be replaced free of charge
Exchange Process: Contact us with your order number and reason for exchange
Track Your Order
Tracking Number: You will receive a tracking number via email once your order ships
Order Tracking: Use the tracking number to monitor your shipment status on our courier partner's website
Delivery Updates: You'll receive SMS and email notifications at each stage of delivery
Need help? Our customer service team is available Monday-Saturday, 9 AM - 6 PM PKT
+92 328 9973007